PayRide’s Privacy Policy
At PayRide our mission is to make a difference in solving problems form humanity essentially, in the area of
Transportation through the world's best transportation platform by deploying a revolutionary Technology that is Secure, Effective and Response timely to a wide range of your demands. To do that, we need to collect, use, and share some of your personal information. This Privacy Policy is meant to help you understand how PayRide does that and how to exercise the choices and rights you have in your information.
This policy applies to all PayRide users, including Riders and Drivers (including Driver applicants), and to all PayRide platforms and services, including our apps, websites, features, and other services (collectively, the “PayRide Platform”). Please remember that your use of the PayRide Platform is also subject to our Terms of service.
When you use the PayRide Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. The following are the types of information we collect about you:
User Account Registration. When you create an account with PayRide, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).
Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number National Identity), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank Account information, and tax information. Depending on where you want to drive, we may also ask for additional business licenses or permit information or other information to manage driving and programs relevant to that location. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).
Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.
Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.
Location Information. Great rides start with an easy and accurate pickup. The PayRide Platform collects location information (including GPS and WiFi data) differently depending on your PayRide app settings and device permissions as well as whether you are using the platform as a Rider or Driver:
Usage Information. We collect information about your use of the PayRide Platform, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the PayRide Platform like our apps and websites, including the pages and content you view and the dates and times of your use.
Device Information. We collect information about the devices you use to access the PayRide Platform, including device model, IP address, type of browser, version of operating system, identity of carrier and manufacturer, radio type (such as 4G), preferences and settings (such as preferred language), application installations, device identifiers, advertising identifiers, and push notification tokens. If you are a Driver, we also collect mobile sensor data from your device (such as speed, direction, height, acceleration, deceleration, and other technical data).
Communications Between Riders and Drivers. We work with a third party to facilitate phone calls and text messages between Riders and Drivers without sharing either party’s actual phone number with the other. But while we use a third party to provide the communication service, we collect information about these communications, including the participants’ phone numbers, the date and time, and the contents of SMS messages. For security purposes, we may also monitor or record the contents of phone calls made through the PayRide Platform, but we will always let you know we are about to do so before the call begins.
Address Book Contacts. You may set your device permissions to grant PayRide access to your contact lists and direct PayRide to access your contact list, for example to help you refer friends to PayRide. If you do this, we will access and store the names and contact information of the people in your address book.
Cookies, Analytics, and Third-Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third-party technologies to understand how you navigate through the PayRide Platform and interact with PayRide advertisements, to make your PayRide experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the PayRide Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may miss out on certain features of the PayRide Platform.
Third-Party Services. Third-party services provide us with information needed for core aspects of the PayRide Platform, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your PayRide experience. These third-party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third-party services:
Concierge Service. Sometimes another business or entity may order you a PayRide ride. If an organization has ordered a ride for you using our Concierge service, they will provide us your contact information and the pickup and drop-off location of your ride.
Referral Programs. Friends help friends use the PayRide Platform. If someone refers you to PayRide, we will collect information about you from that referral including your name and contact information.
Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.
We use your personal information to:
Providing an aspect of PayRide Platform: We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:
Maintaining the Security and Safety of the PayRide Platform and its Users: Providing you a secure and safe experience drives our platform, both on the road and on our apps. To do this, we use your personal information to:
Building and Maintaining the PayRide Community: PayRide works to be a positive part of the community. We use your personal information to:
Providing Customer Support: We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:
Improving the PayRide Platform: We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:
Responding to Legal Proceedings and Requirements: Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.
We do not sell your personal information. To make the PayRide Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.
Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider’s pickup location, name, profile photo, rating, Rider statistics (like approximate number of rides and years as a Rider), and information the Rider includes in their Rider profile (like preferred pronouns). Upon pickup and during the ride, we share with the Driver the Rider’s destination and any additional stops the Rider inputs into the PayRide app. Once the ride is finished, we also eventually share the Rider’s rating and feedback with the Driver. (We remove the Rider’s identity associated with ratings and feedback when we share it with Drivers, but a Driver may be able to identify the Rider that provided the rating or feedback.)
Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, preferred pronouns, rating, real-time location, and the vehicle make, model, color, and license plate, as well as other information in the Driver’s PayRide profile, such as information Drivers choose to add (like country flag and why you drive) and Driver statistics (like approximate number of rides and years as a Driver).
Although we help Riders and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other users. If you report a lost or found item to us, we will seek to connect you with the relevant Rider or Driver, including sharing actual contact information with your consent.
Shared Ride (Riders): When Riders use a PayRide Shared ride, we share each Rider’s name and profile picture to ensure safety. Riders may also see each other’s pickup and drop-off locations as part of knowing the route while sharing the ride.
Rides Requested or Paid for by Others: Some rides you take may be requested or paid for by others. If you take one of those rides using your PayRide Business Profile account, a code or coupon, a subsidized program (e.g., transit or government), or a corporate credit card linked to another account, or another user otherwise requests or pays for a ride for you, we may share some or all of your ride details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride.
Referral Programs: If you refer someone to the PayRide Platform, we will let them know that you generated the referral. If another user referred you, we may share information about your use of the PayRide Platform with that user. For example, a referral source may receive a bonus when you join the PayRide Platform or complete a certain number of rides and would receive such information.
Depending on whether you’re a Rider or a Driver, PayRide may share the following categories of your personal information for a business purpose (as we have done for the preceding 12 months) to provide you with a variety of the PayRide Platform’s features and services:
We disclose those categories of personal information to service providers to fulfill the following business purposes:
With your permission or upon your direction, we may disclose your personal information to interact with a third party or for other purposes.
We retain your information for as long as necessary to provide you and our other users the PayRide Platform. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.
We take reasonable and appropriate measures designed to protect your personal Data. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.
Push Notifications: You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the PayRide Platform (such as receiving a notification that your ride has arrived).
Profile Information: You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.
Location Information: You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact PayRide’s ability to provide you our full range of features and services.
Cookie Tracking: You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the PayRide Platform.
Do Not Track: Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The PayRide Platform does not currently support Do Not Track requests at this time.
Deleting Your Account: If you would like to delete your PayRide account, please visit our home page at https//www.payride.com.ng/privacy. In some cases, we will be unable to delete your account, if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.
Right to Know: You have the right to know and see what data we have collected about you over the past 12 months, including:
Right to Delete: You have the right to request that we delete the personal information we have collected from you (and direct our service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for us or a third party to do any of the following:
We may update this policy from time to time as the PayRide Platform changes and privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through the PayRide Platform or by some other method of communication like email. When you use PayRide, you are agreeing to the most recent terms of this policy.
If you have any questions or concerns about your privacy or anything in this policy, including the need to access this policy in an alternative format, we encourage you to contact us.